SHIPPING & HANDLING CHARGES
To calculate your actual shipping and handling simply place items into your shopping cart and proceed to checkout.
DELIVERY
Most orders are shipped within 1-2 business days (business days do not include weekends or holidays). Our standard shipping method is UPS ground. If UPS Next-Day Air or Second-Day Air service is required, please contact First Point at 1.800.811.9889. When you select an air shipment option, you are selecting the time in transit. For example a Next-Day Air shipment choice will typically arrive in 2 business days. Customer accepts sole responsibility for freight and insurance, payment of any and all applicable tax, with respect to the Order. Please call our customer service at 800-811-9889 if you have any questions about other shipping options. First Point observes the following Holidays and will not process or ship any orders on the following days. Memorial Day, July 4, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and January 1.
SHIPPING CUTOFF TIME
Orders will be processed that same day and barring any kinds of holds, credit card hold, inventory issue, etc. will be shipped within 24 hrs of placement. We strive to provide timely delivery. If you would have any questions regarding your order, please contact the Customer Service Department at 800-811-9889. First Point observes the following Holidays and will not process or ship any orders on the following days. Memorial Day, July 4, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and January 1.
INTERNATIONAL ORDERS
We do not accept International orders at this time.
Return Policy:
First Point OFFERS A THIRTY (30) DAY RETURN POLICY. First Point reserves the right to deny returns. Also, under certain circumstances there may be restocking fees ranging from 20% to 50% placed on Orders. It is our policy to require RMAs for any returns.
RMA Requirements:
RMAs will be issued after talking with a First Point authorized representative. Please call Customer Service at 800 811-9889 and have the invoice and part number in question available when you call. Once a RMA is issued, you have 15 days to return all items listed on the RMA; and only items that are listed on the RMA will be credited. All returns, other than defective product, must be unopened, in original packaging and in resellable condition. The RMA# must be clearly marked on the outside of the box or we will refuse delivery. Credit will be issued after the receipt and inspection of all items listed on the RMA.
Freight Damage:
We will make every attempt to use packaging that will protect our products; however, it is your responsibility to inspect incoming shipments in the unlikely event that it arrives damaged. If the product is damaged in shipment, you will need to make a claim with the responsible shipper or refuse shipment. If you suspect concealed damage, open immediately in the presence of the driver and note damage on the waybill. If you later discover concealed damage you have 15 days to notify the carrier to make a claim.
Errors in shipment:
If you have received a miss-shipment due to a First Point error, you have 15 days to make a claim. Please see RMA requirements.
Defective Merchandise:
We require notification of any defective items within 30 days of receipt. We may require that you consult with our technical support department to verify whether or not a product is defective. The product(s) may either be exchanged or Customer's account may be credited through the same method of payment used for the original Order. Please see RMA requirements.
